tajirqq Account & Payment FAQ
Users on our platform ask questions across account setup, payment methods, game categories, and account security. This page collects the most common topics so you can find answers without delay.
We built this FAQ to walk you through registration, KYC verification, deposit and withdrawal flows, and how our live-dealer tables and slots work. If you need further help after reading, our support team is ready across multiple channels and languages.
For detailed legal terms, account limits, and jurisdiction-specific rules, please review our Terms and Conditions and Legal NoticeThose pages contain binding policy that shapes how we operate and how your account is managed.
Topic guide
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA / e-wallet / mobile banking / local payment / online payment / e-wallet / mobile banking / local payment / online payment
- Games and platform featureslive-dealer tables, slots, football betting, esports markets
- Security and supportaccount protection, data handling, and contacting our team
We require a valid national ID or passport to verify your identity. When you submit, provide a clear photo of the front and back of the document, a selfie holding the document, and confirm that the name and date of birth on the document match what you entered during account registration. Our verification team reviews submissions to ensure compliance with local regulations across Indonesia. If your document is unclear or does not match your registration details, we may ask for resubmission. Processing typically takes a few hours, but heavy verification periods may cause longer windows.
If you forget your password, click "Forgot password" on the login page and enter the email address linked to your tajirqq account. We will send a reset link to that email within a few minutes. Click the link, set a new password, and log in. If you no longer have access to your email, contact our support team with your account details—we can help verify your identity and assist with recovery. Support is available in English and local languages across multiple channels.
Payments and transactions
Yes, our platform accepts bank transfers from all four major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. You can deposit via direct bank transfer by selecting the bank deposit option in your account and following the on-screen instructions. We also support e-wallets—online payment, e-wallet, mobile banking, local payment—and online payment for faster processing. Bank transfers typically settle within a few business hours depending on bank processing times, while e-wallet deposits are usually faster. During peak periods like Idul Fitri or around Liga 1 match days, transfer windows may extend slightly.
We do not charge internal deposit or withdrawal fees on tajirqq. However, your bank or e-wallet provider may apply their own transaction fees—for instance, e-wallet, mobile banking, local payment, or online payment may charge a small service fee depending on transaction size. Bank transfers via e-wallet, mobile banking, local payment, or online payment may also incur inter-bank charges set by your financial institution. Check with your bank or payment provider before completing a transaction to understand any applicable costs. Our account dashboard shows the net amount you will receive after any provider fees.
When making a deposit, you will see an optional "Promotion code" field on the deposit page. Enter the code if you have received one, and we will apply any eligible offer to your account. Codes must be entered before completing payment to take effect. If you do not see a field for a promotion code on your deposit page, the offer may have expired or may only be available under specific conditions—check our promotions section in your account dashboard for current campaigns. Our support team can clarify which codes are active and how each one applies to your account.
Games and platform features
Our live-dealer tables feature real dealers and multiple camera angles streaming from professional studios. You can play blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo against live dealers in real time, with table limits ranging from casual to high-stake options. Slots are computerised games (such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways) where outcomes are determined by random number generation. Live tables offer a social, interactive experience with rules tied to standard casino play, while slots are faster-paced and independent. Both are available 24/7 on tajirqq, with live tables supporting multilingual dealers for users across Bandung, Jakarta, Surabaya, and other regions.
Yes, we cover football competitions including Liga 1, Piala Indonesia, and Piala AFF, alongside international tournaments and domestic events. For esports, tajirqq supports markets on Mobile Legends, Free Fire, PUBG Mobile, and other titles. Both football and esports offerings include pre-match and live-betting options depending on fixture schedules. Our sportsbook updates odds and market availability in real time. Game rules, match schedules, and available markets are shown directly in your account dashboard. If you have questions about specific competitions or esports titles, our support team can guide you to the relevant sections.
Security and support
We follow standard security practices to protect your personal and financial information, including encryption and restricted staff access. Your account data is stored securely and is used only for account verification, transaction processing, and compliance with local regulations. We do not share your data with third parties except where required by law or to process your payment requests via our partners. For complete details on data collection, storage, retention, and your rights, please read our Privacy PolicyYour services are available only where applicable local law permits. If you have specific data concerns, contact our support team.
You can contact our support team through multiple channels. Log into your tajirqq account and select the support or help option to open a ticket directly through the platform—our team typically responds within a few hours during business hours. You can also reach us via email, phone, or live chat if available in your region. English-language support is always available; local-language assistance is also offered where applicable. Provide as much detail as possible about your issue—your account email, a description of the problem, and any relevant screenshots or transaction IDs. Our team will guide you through resolution or escalate to a specialist if needed.