tajirqq Casino & Sportsbook Data Care

This page describes what we collect when you use tajirqq and how we keep that data protected. We collect personal information only when you sign up, verify your identity, or interact with our platform. We use your data to manage your account, process deposits and withdrawals, comply with regional law, and improve our service — never for marketing to third parties without your consent.

Our tajirqq platform processes sensitive information: your identity documents (KTP, passport, address proof), payment method details (bank account or e-wallet linked to DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet), and transaction history. We protect this data using encryption and access controls. Our servers may be located outside your jurisdiction, but we comply with relevant data protection standards and allow you to request what we hold about you.

We explain here what we collect, how we use it, who we share it with, how long we keep it, and what rights you have. If you have questions about your data on tajirqq, contact our support team via the channels listed below.

What Data We Collect on tajirqq

We collect data in several categories when you use tajirqq:

Account information: Email address, password hash, username, phone number (if you provide it for account recovery).
Identity documents: National ID (KTP), passport, or driver's license; proof of address (utility bill, bank statement, rental agreement); selfie holding your ID. We store images securely and delete them after verification is complete, unless we are required to retain them by law.
Payment data: Bank account details (account number, bank name), e-wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), transaction amounts, deposit and withdrawal dates. We do not store full credit card numbers or passwords — only tokenized references for processing.
Session data: IP address, device type, browser version, game interactions (stakes placed, hands played, outcomes), timestamp of each action. This helps us detect fraud and improve platform stability.
Communication data: Messages you send to our support team (email, live chat), subject, and our responses. We keep these for dispute resolution and service improvement.

We do not collect data you do not provide

We only collect information you enter into tajirqq or that your browser sends (IP, device info). We do not buy lists, scrape social media, or infer preferences from third-party data brokers.

How We Use Your Data on tajirqq

We use data we collect for specific purposes:

Account management: Verify your identity, set up and maintain your account, process deposits and withdrawals, send account statements.
Fraud and security: Detect suspicious activity (multiple logins from different locations, unusual withdrawal patterns, card testing), block stolen credentials, investigate disputes.
Legal and regulatory: Comply with anti-money-laundering (AML) and know-your-customer (KYC) requirements in the jurisdictions where we operate. We may share your information with government agencies if required by law.
Service improvement: Analyse game performance, track server issues, improve our live-dealer video stream quality, enhance platform stability. We use aggregated, anonymised data for this (not individual profiles).
Customer support: Respond to your questions, investigate complaints, resolve account issues, confirm withdrawal requests.

Note: We do not use your data to market other products to you. We do not sell your personal information to advertisers or data brokers.

Third Parties and Data Sharing

We share your data only with service providers who help us operate tajirqq:

Payment processors: Banks and e-wallet providers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment method details and transaction amounts to settle deposits and withdrawals. Each payment processor has its own privacy policy.
Hosting and cloud providers: Our servers are hosted on third-party infrastructure. Our hosting provider may see encrypted account data and transaction logs but cannot read personal information because it is encrypted in transit and at rest.
Identity verification services: We may use third-party identity verification providers to check the validity of your documents. These providers receive images of your ID and address proof only for verification purposes, then delete them after completion.
Regulatory authorities: If we are legally required to share information (AML/KYC investigation, law enforcement request, court order), we disclose only what is requested and we notify you unless the law forbids it.

Data Retention and Deletion on tajirqq

We retain your data only as long as necessary for the purposes listed above. Here is our typical retention schedule:

Active account data (email, username, account balance): Kept while your account is open. If you close your account, we anonymise this data within 30 days.
Identity documents: Deleted after verification is complete (typically within 5 business days) unless we are required by law to retain them for longer (some jurisdictions require 5–7 years for AML records).
Transaction history: Retained for at least 5 years to comply with financial regulations and dispute resolution. You can download your transaction history from your account at any time.
Session logs and device data: Deleted after 90 days unless there is an active investigation or dispute.
Support communications: Deleted after 2 years unless there is an ongoing legal matter.

Your Rights Regarding Data on tajirqq

Depending on your jurisdiction, you may have the right to:

Access: Request a copy of all data we hold about you. Log into your tajirqq account and select "Download My Data" or contact our support team.
Correction: Correct inaccurate information (email, address). You can update most fields in your account settings. For identity documents, contact support to request a re-verification.
Deletion: Request deletion of your account and associated data (subject to legal retention requirements). We will delete non-essential data within 30 days and anonymise transaction records after the retention period.
Opt-out: If we ever send marketing emails (which we do not do without consent), you can unsubscribe by clicking the link in the email or contacting support.
Complaint: If you believe we mishandle your data, contact us first. If we do not resolve it to your satisfaction, you may file a complaint with your local data protection authority.

Cookies and Tracking on tajirqq

Our tajirqq website and app use cookies and similar technologies:

Session cookies: Keep you logged in during your session. These expire when you close your browser.
Preference cookies: Remember your language choice, theme preference, and other settings. These expire after 1 year.
Analytics cookies: Track page visits, gameplay duration, and feature usage. We use this data in aggregated form to identify which live-dealer tables or sportsbook markets are most popular, or which regions (Jakarta, Surabaya, Bandung, Medan, Semarang) show highest engagement. We do not use this data to profile individuals.

You can disable non-essential cookies in your browser settings. Session and login cookies cannot be disabled or you will be logged out. We do not use third-party advertising cookies or share cookie data with advertisers.

International Data Transfers

Our tajirqq servers are hosted outside your country. When you register or deposit, your data is transferred to these servers and encrypted in transit using TLS (Transport Layer Security). We comply with data protection standards in the jurisdictions where we operate. If you are in a region with strict data protection law (such as the EU), we undertake equivalent safeguards when transferring your data internationally.

Contact Us About Data and Privacy

If you have questions about how tajirqq handles your data, want to access your information, or wish to delete your account, contact our support team:

Email: [email protected]
Live chat: Available in your account dashboard (English, Indonesian, Mandarin). Response time typically under 2 hours during business hours.
Community forum: Visit our forum page to post questions that our team monitors.

Note: This Privacy Policy may be updated occasionally. We will notify you of material changes by email or by posting a notice on the website. Continued use of tajirqq after an update means you accept the new terms.

Summary: Your Data on tajirqq

We at tajirqq collect only the data necessary to verify your identity, process payments, detect fraud, and comply with law. We encrypt sensitive information, limit access to staff who need it, and delete data once we no longer need it. We do not sell your information, use it for advertising, or share it with unrelated third parties. You have the right to access, correct, or delete your data — contact our support team to exercise these rights.

Our service is available only where local law permits. If you have concerns about how your data is handled on tajirqq, or if you believe we have violated your privacy rights, reach out to our support team or file a complaint with your regional data protection authority.